Cookie policy by Drive Thru Trailer Hire, 2026

Effective Date: 14 July 2026

1. Introduction

Drive Thru Trailer Hire ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create a booking, contact us or make use of our trailer hire services.

By using our website or booking our services, you agree to the collection and processing of your personal information as described in this Privacy Policy.

2. Responsible Party

Drive Thru Trailer Hire is the Responsible Party for the personal information collected through this website and during the trailer hire process.

Website:
https://drivethrutrailerhire.co.za

Email:
[email protected]

Business Location:
Strand, Western Cape, South Africa

3. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile telephone number
• Residential or business address
• Driver's licence number
• Vehicle registration number
• Vehicle make and model
• Booking and rental history
• Payment information (where applicable)

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and similar technologies

4. Why We Collect Your Information

We collect your personal information to:

• Process and manage trailer hire bookings
• Verify the identity of the hirer
• Verify that the towing vehicle is suitable and matches the booking
• Communicate regarding bookings, collections and returns
• Provide customer support
• Process payments where applicable
• Prevent fraud and protect our business
• Comply with legal and insurance obligations
• Improve our website and customer experience
• Maintain business records required by law

We only collect personal information that is reasonably necessary for these purposes.

5. Driver Verification

To protect both our customers and our business, every trailer hire requires verification before collection.

We may request:

• A valid South African driver's licence
• Proof of address
• Towing vehicle details
• Vehicle registration number

The trailer will only be released to the approved hirer unless prior arrangements have been authorised by Drive Thru Trailer Hire.

6. Cookies

Our website may use cookies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Improve performance
• Support online bookings

You may disable cookies through your browser settings, although some features of our website may not function correctly.

7. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

• Payment service providers
• Website hosting and technology providers
• Booking system providers
• Accounting professionals
• Insurance providers
• Debt collection agencies where accounts remain unpaid
• Law enforcement or government authorities where required by law

Any third parties who process personal information on our behalf are required to maintain appropriate security and confidentiality.

8. Storage and Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Unlawful disclosure

While we strive to protect all personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Complete your booking
• Fulfil contractual obligations
• Resolve disputes
• Comply with tax, accounting or legal requirements
• Enforce our Terms and Conditions

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Marketing

If you choose to receive promotional communications, we may send information about:

• Trailer hire specials
• New trailer availability
• Business updates
• Promotions

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

11. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator (South Africa)

Requests may be submitted using the contact details below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing personal information.

13. Children's Privacy

Our services are intended for persons who are legally permitted to enter into trailer hire agreements.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be published on our website with the updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact us.

Drive Thru Trailer Hire

Website:
https://drivethrutrailerhire.co.za

Email:
[email protected]

If you believe your personal information has not been handled in accordance with POPIA, you may also lodge a complaint with the Information Regulator (South Africa).